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TERMS & CONDITIONS (DOWNLOAD PDF)

CUSTOMER CARE

At Sure Secured LLC, customer satisfaction is our top priority, and we are committed to providing exceptional service, high-quality security products, and reliable support. Our Customer Care Policy ensures every client receives professional, responsive, and personalized service throughout the selection, installation, and maintenance of their security doors and windows. We maintain clear and open communication, offering support via phone, email, and online chat. Our team is dedicated to responding to inquiries within 24 hours and resolving issues promptly. Our security doors and windows are made from premium materials and meet industry safety standards, with our trained professionals ensuring secure installations through pre- and post-installation inspections to guarantee reliability and performance. We stand behind our products and workmanship with a comprehensive warranty covering material defects and installation issues, ensuring any manufacturing or fitting defects are repaired or replaced at no additional cost within the warranty period. To maintain the long-term effectiveness of our security solutions, we offer ongoing maintenance services and provide customers with scheduled inspections, adjustments, and repairs. In case of emergencies, our rapid-response team is available to address urgent security concerns. We continuously strive for improvement and value customer feedback, encouraging input through surveys, reviews, and direct communication to enhance our products and services. Customer privacy and data security are paramount; all personal and financial information is handled with strict confidentiality, securely stored, and never shared with third parties without consent. Transactions are processed using secure encryption methods to protect sensitive information. If a customer experiences dissatisfaction, we are committed to fair and efficient issue resolution, allowing complaints to be submitted via multiple channels. We ensure all concerns are addressed within a reasonable timeframe and keep customers informed of the progress until the matter is fully resolved. Through our professionalism, reliability, and commitment to quality, we aim to make every customer feel secure, valued, and confident in their investment with Sure Secured LLC.

PRIVACY & SAFETY

At Sure Secured LLC, we prioritize privacy and safety in every security door and window installation. Our solutions are designed to protect homes and businesses from forced entry, vandalism, and environmental hazards. Using high-quality, impact-resistant materials, reinforced frames, and advanced locking mechanisms, we ensure maximum security. To enhance privacy, we offer tinted, frosted, and reflective glass options, allowing natural light while preventing outsiders from looking in.

Our installation process follows strict safety protocols, and all products undergo thorough inspections to guarantee durability and reliability. We also integrate smart security features, including alarm-enabled doors and biometric access controls, for an added layer of protection. Customers benefit from emergency repair services and ongoing maintenance, ensuring long-term effectiveness.

Beyond physical security, we are committed to data privacy. Any personal or business information shared during consultations or purchases is securely stored and never disclosed without consent. Our transactions are encrypted, and our systems are safeguarded against unauthorized access.

We comply with local and national building codes, ensuring all installations meet safety standards while maintaining aesthetic appeal. Whether for residential, commercial, or industrial properties, our security solutions provide discreet yet powerful protection. Choosing Sure Secured LLC means investing in trusted security solutions designed to protect both your privacy and safety for years to come.

Payment Methods

WHOLESALE INQUIRIES

This Business Wholesaler Agreement establishes the terms under which Sure Secured LLC ("Supplier") will provide wholesale products to said "Wholesalers". The agreement grants a 30% discount on all purchases exceeding 50 units per SKU, while orders below this threshold will be charged at standard wholesale rates. Orders must be placed in writing and paid in full before shipment, using approved payment methods such as [Wire Transfer, ACH Transfer, etc.]. Supplier agrees to ship orders within 30 business days after payment confirmation, with shipping costs borne by the Wholesaler unless otherwise arranged. Returns are accepted within 30 days of delivery for defective or damaged goods, with refunds or replacements issued upon Supplier’s approval. The agreement is effective from Start Date and remains valid until either party terminates it with 30 days’ written notice or in cases of contract breach or non-payment. Both parties agree to maintain confidentiality regarding pricing, discounts, and proprietary business details. The agreement is governed by the laws of [State], representing the entire understanding between Supplier and Wholesaler, superseding any prior agreements. By signing, both parties agree to the stated terms, ensuring a structured and professional relationship.

PAYMENT METHODS

  • Credit / Debit Cards (Less than $5000)

  • Synchrony Financing

  • Klarna

  • PAYPAL

  • Amazon Pay

  • Google Pay

  • Offline Payments

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